Job description:

Handle customer inquiries: e-mails and phone calls
Support individual (B2C) and business customers (B2B)
Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues
Explain non-technical customers how electronics devices work, what is inside the device
Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service
Input data, write quickly and clearly

Requirements:

Mile widziane:

We offer:

Work at home (100% remote from Poland) and IT devices
Stable employment contract for full-time position
Dedicated training - we will teach you everything
Quick start: December 2025
Development opportunities (Concentrix Academy for the future Team Leaders)
Language online classes for free (Polish and English)
An access to the unlimited courses (Concentrix University, LinkedIn Learning)
Private medical healthcare, and life insurance
Multisport card (access to gym, swimming pool and many more) or MyBenefit vouchers (top brands)
Competitions with attractive awards
Be The Best recognition program to appreciate your attitudes and skills
Work with Friends and Earn: referral campaign with financial bonuses

Technical Product Advisor with Italian – 100% Remote

About Concentrix Poland