Your responsibilities:

Diagnosing and resolving inbound and outbound calls, emails, and chats.
Identifying and troubleshooting product issues.
Determining if a customer can resolve the issue without requiring a technician visit and providing guidance to achieve this.
Preparing reports that describe technical issues for service technicians.
Monitoring the resolution process of customers' technical issues to ensure accurate and effective solutions regarding products, features, and characteristics.
Assisting customers with both warranty and out-of-warranty services, such as Fixed Price Repair, Extended Warranty, and Spare Parts

Our requirements:

What we offer:

Work from office in Katowice., full-time position.
Work between 9 and 18 (Georgian time zone) from Monday to Friday.
Possibility of promotion in the company structure – our Team Leaders started as advisors.
Development: we offer a free of charge language classes (Polish and English); Concentrix Academy (mentoring program for the future Team Leaders), Concentrix University (free online courses).
Benefits: private medical healthcare, private life insurance, and multisport card.
Integration events: Pizza Day, Summer Party, Chocolate Day for our employees.
You can work with friends and get a financial bonus due to our Refer a Friend campaign.
Training: 1 month of full-time training in English, as of the first day. We will teach you everything, you will get the salary for participation.

Customer Technical Support Specialist with Georgian

About Concentrix