Job description:

Provide assistance via phone, email or chat
Deliver technical support for the streaming company,
Address contract and billing inquiries thoroughly and efficiently,
Handle and process customer complaints with empathy and professionalism,
Serve B2B and B2C clients on inbound calls as first and second line support,
Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.

Requirements:

Service-oriented thinking with focus on customer experience
Fluency in Swedish (C1 level), and English written and verbal (B2),
Administrative and technical knowledge,
Outstanding communication skills and good listener,
Minimum 6 months of experience in customer service,
Willingness to perform soft selling and upselling,
Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 8:00-20:00 and weekends between 10:00-20:00.

Nice to have:

We offer:

Salary: 10.000,00 PLN gross monthly.
Relocation support: transport + 1 month of accommodation,
Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
Embrace an international and diverse work environment that broadens your horizons.
Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
Team-building events to foster a collaborative work environment.
Team leader support at every stage of cooperation.
Contract of employment or contract of mandate.

Customer advisor with Swedish for TV streaming provider

About Concentrix Poland