We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in German (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you!

Your responsibilities:

Deliver written customer support via email for the German market.

Investigate and resolve customer issues by reviewing past interactions and using internal tools.

Process manual refunds and address GDPR-related complaints with care and accuracy.

Ensure every customer interaction is professional, empathetic, and solution-focused.

Work with multiple systems efficiently while maintaining a high level of precision.

What we are looking for:

Fluent German (C1) and English (C1) – both written and spoken.

Excellent communication skills and the ability to clearly explain solutions.

Strong analytical and problem-solving mindset.

Patience, empathy, and emotional resilience.

Typing speed of 150+ keystrokes per minute and solid computer literacy.

Availability for full-time on-site work in Szczecin

What we offer:

Employment based on a labor contract

Engaging trainings

Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days

Talent Development Program: a transparent career paths and promotions

CNX Academy: with mentoring program

CNX University: with unlimited online trainings available

Refer a friend: bonus for recommending a friend up to 4000pln

Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite

Modern office in the heart of Szczecin center

Back Office Customer Support Specialist with German - Top E-commerce Company

About Concentrix Poland