We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in Polish (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you!

Your responsibilities:

Deliver written customer support via email.

Investigate and resolve customer issues by reviewing past interactions and using internal tools.

Process manual refunds and address GDPR-related complaints with care and accuracy.

Ensure every customer interaction is professional, empathetic, and solution-focused.

Work with multiple systems efficiently while maintaining a high level of precision.

What we are looking for:

Fluent Polish (C1) and English (C1) – both written and spoken.

Excellent communication skills and the ability to clearly explain solutions.

Strong analytical and problem-solving mindset.

Patience, empathy, and emotional resilience.

Typing speed of 150+ keystrokes per minute and solid computer literacy.

Availability for full-time on-site work in Szczecin

What we offer:

Employment based on a labor contract

Engaging trainings

Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days

Talent Development Program: a transparent career paths and promotions

CNX Academy: with mentoring program

CNX University: with unlimited online trainings available

Refer a friend: bonus for recommending a friend up to 4000pln

Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite

Modern office in the heart of Szczecin center

Customer Support Specialist with Polish in the retail industry

About Concentrix